Please allow at least 24hrs to cancel for haircuts and 48hrs for color or straightening services. If your appointment is missed or canceled with less than a 24 or 48 hour notice, a 50% fee of the service may be charged. James Olin Salon reserves the right to collect fees for late cancellations, no shows as well as pre-payment of appointments. In cases of more than one offense of late or chronic cancellations or no shows, fees will be required at the time of booking your next visit. Our stylists income is based directly from services that they provide for you; late cancellations and missed appointments dramatically impact their income as well as effect overall business when we turn away other customers for times that are reserved for you.We truly value your business and hope that you will understand our position in this sensitive situation.
Exchanges & Returns
We stand behind all of our products. If for some reason you are unhappy with any products purchased at our salon,please let us know. All returns or exchanges must be made within 1 week of purchase. Unopened and not used products made within the 1 week time frame will be accepted.
REFUNDS WILL BE ISSUED AS A SALON CREDIT ONLY TOWARDS OTHER PRODUCTS
We do not offer refunds/returns or exchanges on make-up or skin care.
Please note that this is a COURTESY. It is the client's responsibility to know when the appointment is scheduled for. In the event that we leave a message and are not able to reach you, it is not the salons responsibility and fees may apply as stated in our cancellation policy.
James Olin Salon stylists take the quality of their work very seriously. In the event that you are unhappy with your service we will do everything we can to change that. It is preferred that you see the same stylist to give them the opportunity to correct the problem and learn from the experience. If you are unwilling to see the same stylist we will be pleased to accommodate your request with another stylist. Do-over requests must be made within a 1 week time frame. Any do-over requests past the 1 week time frame may result in a partial charge. WE DO NOT OFFER CASH REFUNDS.
Gratuities are welcome for exceptional service and appreciated; special envelopes are available at the reception desk for such. A separate check or cash is recommended and may be paid directly to the service provider. Unfortunately, we are unable to accept tip on credit card transactions. Gift certificates do not include gratuities.
"Love your hair...Love your salon"
James Olin Salon